Refund Policy
We do not accept returns on our products, unless there is an exceptional circumstance such as order mixups.
To start a return, you can contact us at contact@budandbloomscandle.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@budandbloomscandle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges unless there is a product mix-up on our part. If this is the case, contact us immediately and we will facilitate an exchange for the proper product.
Refunds
All products are non-refundable.
Collapsible content
How long will my candles last?
5oz candles have a max burn time of 40 hours. 12oz candles have a max burn time of 96 hours. 14oz candles have a max burn time of 112 hours.
What kind of wax are the candles made with?
Our candle wax is 100% natural soy blended with coconut oil the increase the smoothness and scent throw. Our wax is free of parabens & phthalates, and is cruelty free. This type of wax gives a clean, slow burn that fills your space with aroma.
Can I reuse my candle jar?
Yes you can. Once your candle is finished, you can put your vessel in the freezer to pop out any remaining wax. Then simply wipe any excess out out the jar and use it however you please!
How do I care for my Candle?
Burn your candle for 2 hours the first time to prevent tunneling. Always burn the candle until there is an even pool to the edges of the jar. Always keep lit candles in your sight, and out of reach of children. Lit candles are HOT! Don't touch until they are cooled properly.
I dont use my candles often. How should I store them?
Store candles in a cool place, preferably room temperature and lower, to prevent them from melting of warping. Keep the lids on to prevent moisture and debris from getting to your wax.
My wick is mushrooming. What do I do?
Make sure you are trimming your wick to 1/4 inch. You can cut off the little bulbs or bend the wick upright to keep it out of the wax. This will also help prolong the life of your candle.
My candle is tunneling! What do I do?
Always burn the candle until there is an even pool to the edges of the jar. If your wax is not melting enough, you can also scoop some of it out from the edges. Another trick is to put foil around the jar to help the wax warm enough to melt the wax.
My candle is sooting! What do I do?
To prevent soot and smoke make sure your wick is properly trimmed. Some sooting will naturally occur but it can easily be cleaned. To a cooled candle, take a napkin and wipe the side of the glass with coconut oil to erase soot marks.
When will my candle come?
You should expect to receive your order within 5-8 business days. You will receive an email when your order has been shipped with a link to tracking information.
Can I cancel my order?
If you’ve made an order and want to cancel, please email us at contact@budandbloomscandle.com within 24 hours so that we can help cancel it for you.
Can I update my order?
If would like to update an order, please email us at contact@budandbloomscandle.com within 24 hours so that we can help you with your order.
I received a damaged item. What do I do?
We’re sorry if your item arrived damaged, but we can absolutely help and correct this problem immediately. Email us at contact@budandbloomscandle.com and we’ll do our best to help!
Do you offer Gift Cards?
Yes we do! You can purchase them from the Gift page. Your gift card will be sent via email and contain a unique code to be redeemed.
The gift card’s value will stay the same- there is no expiry date.
You can purchase a gift card with the value of $50, $75, $100, and $200.